General Conditions of Sale
General conditions of sale
These General Conditions of Sale apply in their entirety from 01/01/2023
Any order for products from Sac'Étik implies unreserved acceptance of these General Conditions.
They are written in French in their original version, which alone is authentic, taking precedence over any other version translated into a foreign language.
No special condition may, without formal and written acceptance from the Sac'Étik company, prevail over these General Conditions.
Any contrary conditions set by the Client will therefore, in the absence of express acceptance, be unenforceable against Sac'Étik .
If any provision of these General Conditions is declared null and void by a Court or any other administration or authority, such decision will in no way affect the validity of the other provisions.
The fact of not exercising, at any time, a prerogative recognized by these General Conditions, or of not requiring the execution of any stipulation of the agreement resulting from said conditions may not under any circumstances be interpreted, either as a modification of the contract, or as an express or tacit waiver of the right to exercise said prerogative in the future, or of the right to require the scrupulous execution of the commitments entered into herein.
1. Scope of application
These general conditions apply to all sales of products intended for end-user consumers, concluded from the website https://www.sac-etik.fr, and generally by any other means of distance communication, but excluding sales to professional customers.
2. Applicable Law – Disputes
Any question relating to these General Conditions, as well as to the services and sales which they govern, which is not dealt with herein, will be subject to the provisions of French law, excluding the Vienna Convention of 1980 on the International Sale of Goods.
In the event of a dispute, the French courts will have sole jurisdiction.
MEDIATOR
Possibility of resorting to a competent consumer mediator to whom it relates in application of article L.616-1.
www.cm2c.net E-COMMERCE mediation
3. Identity of the Seller
The sales offers appearing on the website https://www.sac-etik.fr are issued by the company Sac'Étik , a sole proprietorship, domiciled at 20 rue de l'arc en ciel 26120 Chabeuil.
4. Purpose
Sac'Étik offers for sale products precisely described on the website which can be viewed at the following address: http://www.sac-etik.fr
Although Sac'Étik makes every effort to ensure that the photographs of the products appearing on its website are faithful reproductions, variations may occur due in particular to the components of each product and their technical characteristics, as well as the resolution of any photograph representing the products.
Sac'Étik cannot therefore be held responsible for the inadequacies of certain graphic representations of the products displayed on its website.
The products comply with the French provisions in force relating to safety, personal health and consumer protection at the time they are placed on the market.
5. Product Orders
The Customer can view the products offered for sale on the website.
If the Customer wishes to place an order, he must follow the following steps:
- Follow the instructions on the Site and in particular, the instructions necessary for opening a customer account.
- Complete, according to the instructions provided online, an order form made available to him where he will include the information necessary for his identification and in particular his surname, first name, email address, postal address and delivery address.
- Check order items, identify and correct errors.
- Validate the order, the total price including all taxes, as well as the total price plus all processing and delivery costs.
- Use your voucher if applicable
- Follow the instructions on the online payment server to pay the price including all taxes.
The Customer then receives electronically at the email address provided and without delay a confirmation of acceptance of payment of the order.
At the end of the purchasing process, the Customer is recommended to download, save or print the general terms and conditions of sale applicable at the time of the order, as well as the information relating to the order.
An order confirmation email will be sent to the Customer at the address mentioned in the purchase form.
The Customer who has chosen to purchase the products presented on the site will definitively validate his order, in view of a summary displayed on the screen, by clicking on the “confirm” tab to demonstrate his commitment, his knowledge and his acceptance of these general conditions of sale and his agreement concerning the purchase concerned.
Unless otherwise provided, once validated, the order will be submitted to Sac'Étik for processing and cannot be modified or cancelled.
6. Availability of products
The product offers and prices proposed by the Sac'Étik company are valid as long as they are accessible on the website and only within the limits of available stocks.
Unavailable products are mentioned on the site. In the event of damage, if they still appear to be available, the Customer will be informed by email or regular mail upon receipt of the order.
The Customer may then, at his choice, request a refund of the price paid or the delivery of an equivalent or similar product, in return for the price he has paid.
The difference between the price initially paid by the Customer and the price of the replacement product will either be refunded to the Customer when this difference is in his favor, or will give rise to the payment of an additional price by the Customer.
7. Price
Product prices are indicated in Euros and include all taxes.
Processing and shipping costs are the responsibility of the Customer for an order less than 30 Euros including tax and are expressly indicated before the order is placed.
You will find the costs relating to delivery in our “delivery” section, it is specified here that:
Sac'Étik cannot be held liable in any way in the event of non-compliance with delivery deadlines, this being attributable to the postal services, and does not give rise to any right to compensation or compensation provided that the company has properly deposited the package within 72 hours of the order for normal shipping, or within three working days for Colissimo or Chronopost.
The prices displayed do not include any customs duties, taxes, fees, or other charges on the importation of goods owed by the buyer or recipient upon receipt of the order. To find out about these possible charges, Sac'Étik recommends that the buyer inquire with the competent authorities of their country or territory.
Sac'Étik ensures that its prices are consistent and accessible to as many people as possible by reducing its margins. It is therefore agreed that the prices displayed may change, in particular depending on the price of silver, the origin of the materials or the cost of manufacturing. Thus, Sac'Étik reserves the right to modify the prices appearing on its website at any time. However, products will only be invoiced on the basis of the prices in effect at the time each order is recorded, as they will appear on the website.
8. Discounts and reductions
A temporary promotion may be granted in the form of “discount vouchers” giving the right, depending on the case, to a reduction in value or percentage and applying to eligible products.
The user must enter the code allocated to them in the shopping cart area provided for this purpose and then validate the entry. The order amount will be automatically recalculated to take this discount voucher into account. It is hereby specified that several discounts cannot be combined (several vouchers, and general discount...) and that these are in no way exchangeable or refundable. Similarly, a discount voucher whose code has been lost cannot be replaced or give rise to any compensation.
9. Payment
The price is payable in Euros at the head office of Sac'Étik by credit card, or by PayPal, at the time of validation of the order for products ordered from the website or by bank transfer for any order of specific products subject to a prior quote.
No discount for early payment will be granted.
When payment is made by bank card, the transaction is immediately debited from the Customer's bank card after verification of the card details, upon receipt of the debit authorization from the company issuing the bank card used by the Customer.
In accordance with legal provisions, the commitment to pay, given by means of a payment card is irrevocable. By communicating the information relating to his bank card, the Customer authorizes Sac'Étik to debit his bank card with the amount corresponding to the total price including all taxes plus all fees payable.
To this end, the Customer confirms that he is the holder of the bank card to be debited and that the name appearing on the bank card is indeed his. The Customer provides the sixteen digits and the expiry date of his bank card as well as, where applicable, the numbers of the visual cryptogram.
In the event that the debit of the price including all taxes plus delivery costs is not possible, the online sale will be immediately terminated and the order will be cancelled.
10. Right of withdrawal
In accordance with the provisions of Article L.121-5 of the Consumer Code, when a sales contract relating to products has been concluded by the Customer from the Sac'Étik company website, the Customer will have a withdrawal period of fourteen (14) clear days from receipt of the products ordered. This period begins upon receipt of the items, the postmark being proof.
When the 14-day period expires on a Saturday, Sunday or public holiday, it is extended until the next working day.
For any withdrawal from an order of products, the customer will be given a free return voucher upon simple request by email to contact@sac-etik.fr stating the order number and the shipment will be made to the address indicated:
Sac'Étik
20 Rainbow Street
26120 Chabeuil
France
Email: contact@sac-etik.fr
Apart from the possibility given to the Customer to withdraw within the time limit and under the aforementioned conditions, the contract is firm and definitive from its acceptance by the customer.
Notwithstanding the preceding provisions, products which have been used by the customer, or damaged, cannot be returned by the customer and will not be taken back.
Once the product has been returned and has not been damaged, the refund will be made directly to the payment method used by the customer to make the purchase.
WITHDRAWAL FORM
Declaration of withdrawal from the contract:
– Address: [Name], whose registered office is [address], tel: [tel], e-mail: [email]
– I/We declare (*) that I/We terminate (*) the contract for the purchase of this product (*)/for the provision of these services (*).
– Date of order or pre-order (*)/date of receipt (*)
– First and last name of the consumer
– Consumer address
– Signature of the consumer (only if this form is sent in paper format)
- Date
11. Delivery of Products
The products are delivered to the address expressly provided by the Customer at the time of conclusion of the contract.
The delivery costs communicated to the Customer before acceptance of the order on the website will be the exclusive responsibility of the Customer below 49 euros.
The transfer of risks on the products takes place upon their receipt by the Customer.
Except in cases of force majeure, the products will be delivered within ten (10) working days from the effective payment of the price corresponding to each order validated by the Customer.
Sac'Étik may split an order into multiple shipments depending on product availability. In this case, the Customer will be informed by email.
Any modification to the order during the execution of the contract, accepted by the company, will necessarily result in an extension of delivery times.
The Customer is required to check the condition of the packaging and the products upon delivery.
It is up to the Customer to make any reservations and complaints he deems necessary, or even to refuse the package, if he notices an anomaly such as a damaged package or packaging, a product missing from the documents included with the delivery, etc.
In the event of a return due to an order error, the return costs will be borne by the customer.
The Customer must ensure that the products delivered to him correspond to the order. In the event of non-conformity of the products in nature or quality with the specifications mentioned in the delivery note, the Customer must inform the company at the email address contact@sac-etik.fr or at the head office 20 rue de l'arc en ciel 26120 Chabeuil.
12. Legal guarantee
The Customer benefits in any event from the legal guarantees of conformity of the goods to the contract and of hidden defects, in accordance with the provisions reproduced below of the Consumer Code and the Civil Code.
However, when the repair of the product would incur costs greater than the price of the delivered product, Sac'Étik may decide to replace the product with an identical product.
Article L.211-4 Consumer Code
The seller is required to deliver goods that comply with the contract and is liable for any lack of conformity that exists at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when this has been assigned to him by the contract or has been carried out under his responsibility.
Article L.211-5 Consumer Code
To comply with the contract, the property must:
1° Be suitable for the use usually expected of a similar good and, where applicable:
– correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model
– present the qualities that a buyer can legitimately expect in view of the public statements made by the seller, by the producer or by his representative, in particular in advertising or labeling;
2° Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.
Article L.211-12 Consumer Code
The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.
Article 1641 of the Civil Code
The seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer would not have acquired it, or would have paid a lower price for it, if he had known of them.
Article 1648 paragraph 1 of the Civil Code
The action resulting from latent defects must be brought by the purchaser within two years of the discovery of the defect.
Except in proven cases of non-conformity of the product and/or hidden defect, Sac'Étik shall not be liable for any deterioration of the item occurring after the legal withdrawal period, i.e. 14 days after delivery or collection of the items, due to the very nature of the product; certain variables (careful handling of certain parts, storage conditions, conservation, activities carried out, etc.) cannot be qualified and quantified by Sac'Étik and therefore cannot be attributed to it. Nevertheless, and always with a view to customer satisfaction, Sac'Étik undertakes to examine any request concerning the deterioration of an item within one month of its purchase and reserves the right, depending on the case, to respond favorably to this request.
13. Return Policy
If you'd like to return or exchange your order for any reason, we're here to help! We offer free returns or exchanges within 14 days of purchase. You can return your product for a credit note, a replacement, or a refund to the original payment method.
Exceptions:
- Items must be returned with their tags and in their original packaging,
- Returned items must show no signs of wear.
In the event of a product return, the return costs are your responsibility.
14. Intellectual Property
Sac'Étik expressly reserves ownership and exclusive enjoyment of all intellectual and industrial property rights belonging to it and of which the Customer may become aware or use in the context of any sales contract.
The Customer is prohibited from using, exploiting or reproducing the intellectual or industrial property rights belonging to Sac'Étik without its prior written authorization.
The Client is prohibited from filing any industrial property title relating to creations, inventions, designs and models, trademarks, plans, processes belonging to the company and protecting the products.
1. Personal information
Information concerning the Customer, collected as part of any order of products from the website, is necessary for the Sac'Étik company to process these orders.
They are recorded in the company's customer file and may give rise to the Customer exercising the right of access and rectification with the customer service of the company Sac'Étik , in accordance with the provisions of the "Informatique et Libertés" law of January 6, 1978.
Article L.223-2 of the Consumer Code requires: “when a professional is required to collect telephone data from a consumer, he informs him of his right to register on the telephone canvassing opposition list.”
1. Evidence and archiving
The archiving of purchase orders and invoices is carried out on a reliable and durable medium in order to constitute a faithful and durable copy.
These purchase orders and invoices may be produced as proof of the contract.